Contact us

 Medical benefits

UMP Customer Service
Phone: 1 (800) 628-3481
TRS: 711
Business hours: Monday through Friday 5 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. (Pacific)

To obtain a UMP document in another format (such as Braille or audio), call UMP Customer Service.

UMP members: If you're living internationally and have questions about your benefits and coverage, you can use email, live chat or Skype to contact UMP Customer Service. You may also request to have a customer service representative call you at a scheduled time during normal business hours.

Centers of Excellence Program administered by Premera
Phone: 1 (855) 784-4563
TRS: 711
Business hours: Monday through Friday 7 a.m. to 7 p.m. (Pacific)

 UMP Plus networks

Puget Sound High Value Network
Phone: 1 (877) 345-8760
Business hours: Monday through Friday 6:30 a.m. to 8 p.m. and Saturday 7 a.m. to 6 p.m. (Pacific)

UW Medicine Accountable Care Network
Phone: 1 (855) 520-9400
TRS: 711
Business hours:  Monday through Friday 7 a.m. to 7 p.m. (Pacific)

 Health savings account

HealthEquity
Phone:  1 (844) 351-6853
TRS: 711
Business hours: 24 hours a day, 7 days a week

 Prescription drugs

Washington State Rx Services
Online:Your pharmacy account
Phone: 1 (888) 361-1611
TRS: 711
Business hours: 24 hours a day, 7 days a week

Postal Prescription Services (Mail-order pharmacy)
Online: Your PPS account
Phone: 1 (800) 552-6694
Fax (for providers only): 1 (800) 723-9023
Business hours: Monday through Friday 6 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m. (Pacific)

Ardon Health (Specialty drugs)
Phone: 1 (855) 425-4085
Fax (for providers only): 1-855-452-4096
Business hours: Monday through Friday 8 a.m. to 7 p.m. and Saturday 8 a.m. to 12 p.m. (Pacific)

 Eligibility and enrollment, address/name changes

For employees:
Contact your payroll or benefits office

For continuation coverage members:
SEBB Program
Online: hca.wa.gov/sebb
Phone: 1 (800) 200-1004
TRS: 711
Monday through Friday: 8 a.m. to 4:30 p.m. (Pacific)