UMP Customer Service
Phone: 1 (800) 628-3481
Business hours: Monday through Friday 5 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. (Pacific)
Chat Live: Sign in to your Regence account Monday through Friday 7 a.m. to 5 p.m. (Pacific) to access chat live.
To obtain a UMP document in another format (such as Braille or audio), call UMP Customer Service.
UMP members: If you are outside the U.S. and you have questions about your benefits and coverage, you can contact UMP Customer Service by signing into your Regence account and selecting chat live or email through the Message Center. You can also call using Skype. You may request to have a customer service representative call you at a scheduled time during normal business hours.
If you are outside the U.S. and need to find a local provider, make an appointment or be hospitalized, call Blue Cross Blue Shield Global® Core at 1-800-810-2583 or call collect at 1-804-673-1177, 24 hours a day, 7 days a week.
Centers of Excellence Program administered by Premera
Phone: 1 (855) 784-4563
Business hours: Monday through Friday 7 a.m. to 5 p.m. (Pacific)
Phone: 1 (844) 351-6853
Business hours: 24 hours, 7 days a week
Washington State Rx Services
Online: Sign in to your Regence account and select My Benefits, then the Pharmacy tab to seamlessly access your pharmacy account. *Prefer to access WSRxS directly? Visit Your pharmacy account
Phone: 1 (888) 361-1611
Business hours: Monday through Friday 7:30 a.m. to 5:30 p.m. (Pacific). Available outside these hours with limited services.
*Note: You will be redirected to sign in using Secure Access Washington (SAW). SAW requires a Multi-Factor Authentication (MFA) for additional verification beyond username and password to prevent fraud and identity theft. If you do not have a SAW account, select the sign up button after selecting your pharmacy account link above. Your first and last name and email address are required to register. Having trouble logging in? Call WSRxS at the number above for assistance.
Postal Prescription Services (Network mail-order pharmacy)
Online: Your PPS account
Phone: 1 (800) 552-6694
Fax (for providers only): 1 (800) 723-9023
Business hours: Monday through Friday 6 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m. (Pacific)
Ardon Health (Network specialty pharmacy)
Phone: 1 (855) 425-4085
Fax (for providers only): 1 (855) 425-4096
Business hours: Monday through Friday 8 a.m. to 7 p.m. and Saturday 8 a.m. to 12 p.m. (Pacific)
Contact your payroll or benefits office
SEBB Continuation Coverage members:
Call the SEBB Program
Phone: 1 (800) 200-1004
Business hours: Monday through Friday 8 a.m. to 4:30 p.m. (Pacific)