Contact us - SEBB

Contact us

 Medical benefits

UMP Customer Service
Phone: 1 (800) 628-3481
TRS: 711
Business hours: Monday through Friday 5 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. (Pacific)
Chat Live: Sign in to your Regence account Monday through Friday 7 a.m. to 5 p.m. (Pacific) to access chat live.

To obtain a UMP document in another format (such as Braille or audio), call UMP Customer Service.

UMP members: If you are outside the U.S. and you have questions about your benefits and coverage, you can contact UMP Customer Service by signing into your Regence account and selecting chat live or email through the Message Center. You can also call using Skype. You may request to have a customer service representative call you at a scheduled time during normal business hours.

If you are outside the U.S. and need to find a local provider, make an appointment or be hospitalized, call Blue Cross Blue Shield Global® Core at 1-800-810-2583 or call collect at 1-804-673-1177, 24 hours a day, 7 days a week.

Centers of Excellence Program administered by Premera
Phone: 1 (855) 784-4563
TRS: 711
Business hours: Monday through Friday 7 a.m. to 5 p.m. (Pacific)

 UMP Plus networks

Puget Sound High Value Network
Phone: 1 (877) 345-8760
Business hours: Monday through Friday 7 a.m. to 7 p.m. (Pacific)

UW Medicine Accountable Care Network
Phone: 1 (855) 520-9400
TRS: 711
Business hours:  Monday through Friday 7 a.m. to 7 p.m. (Pacific)

 Health savings account

HealthEquity
Phone: 1 (844) 351-6853
TRS: 711
Business hours: 24 hours, 7 days a week

 Prescription drugs

Washington State Rx Services
Online:Your pharmacy account
Phone: 1 (888) 361-1611
TRS: 711
Business hours: Monday through Friday 7:30 a.m. to 5:30 p.m. (Pacific). Available outside these hours with limited services.

Postal Prescription Services (Network mail-order pharmacy)
Online: Your PPS account
Phone: 1 (800) 552-6694
Fax (for providers only): 1 (800) 723-9023
Business hours: Monday through Friday 6 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m. (Pacific)

Ardon Health (Network specialty pharmacy)
Phone: 1 (855) 425-4085
TRS: 711
Fax (for providers only): 1 (855) 425-4096
Business hours: Monday through Friday 8 a.m. to 7 p.m. and Saturday 8 a.m. to 12 p.m. (Pacific)

 Eligibility, enrollment, and address/name changes

Employees:
Contact your payroll or benefits office

SEBB Continuation Coverage members:
Call the SEBB Program
Phone: 1 (800) 200-1004
TRS: 711
Business hours: Monday through Friday 8 a.m. to 4:30 p.m. (Pacific)

 Cancel your coverage

To cancel or waive your coverage, visit the SEBB Program website using these links: