Telemedicine - SEBB

This page contains benefit information for 2020. For 2021 open enrollment information visit the UMP (SEBB) Open Enrollment webpage.

Telemedicine (virtual care)

Virtual care—having an appointment with a health care provider over video chat—lets you get the care you need when you need it. UMP offers two types of virtual care: Doctor On Demand and Telemedicine.

Doctor On Demand is a virtual care service that gives UMP Achieve 1, UMP Achieve 2, and UMP High Deductible members 24/7 access to providers. Like your own provider, Doctor On Demand covers primary care and behavioral health services and providers can diagnose illnesses and prescribe medication if needed. Therapists can offer guidance on a wide range of issues. Doctor On Demand does not include the use of audio-only telephone, facsimile, or email.

Telemedicine is a delivery of health care services service through video chat, allowing real-time communication between the patient at the originating site and a provider for the purpose of diagnosis, consultation, or treatment. Telemedicine does not include the use of audio-only telephone, facsimile, or email.

 When to use Doctor On Demand

A Doctor On Demand telemedicine appointment is a good option for when you need medical attention, but not emergency room or urgent care. Consider using it when you or someone in your family has a nonemergency health need and:

  • You can't get in right away with your provider
  • It's after hours, or a holiday
  • You need care, but don't want to leave home or work
  • You're traveling*

*Some states limit virtual care services. Check your Doctor On Demand availability when you request an appointment.

Care for common conditions

Doctor On Demand can provide treatment for many conditions affecting the mind and body. Here are some of the top ones:

  • Mental health: Depression, anxiety, and ADHD
  • Flu, coughs, and bronchitis
  • Sinus infections
  • Urinary tract infections (for women)

Doctor On Demand cost

A Doctor On Demand telemedicine appointment usually costs less than an in-person visit, and all Doctor On Demand doctors are covered with your plan. Services are paid at the standard rate as described in your plan’s certificate of coverage.

Getting started

Register with Doctor On Demand now so that when you actually need care, you're ready. You can activate Doctor On Demand through your Regence account or by downloading the app for iOS, Android, or Windows.

When you're ready for care, search for a doctor based on specialty, language, gender, or "next available." Doctor On Demand will connect you to a doctor right away, or you can schedule an appointment for a time that's convenient for you.

 When to use your plan's telemedicine benefit

You may access health care services service through video chat, allowing real-time communication between the patient at the originating site and a provider for the purpose of diagnosis, consultation, or treatment. UMP's telemedicine benefit allows health care providers to share patient medical information like lab reports, imaging, and other records with a doctor, radiologist, or specialist at another location. It uses technology that has security features to ensure patient confidentiality.

It's an efficient way for patients, primary care providers, and specialists to collaborate because they can all review the information when it is convenient for them. The approach gives you access to a care team that can be made up of providers in different locations, even across long distances. You can access telemedicine benefits from a hospital, rural health clinic, provider's office, mental health center, skilled nursing facility, home, and renal dialysis centers (except independent renal dialysis centers). See your plan’s certificate of coverage for more details.

Doctor On Demand is a separate and independent company that provides virtual care services for Regence BlueShield members.