UMP Customer Service
Phone: 1 (888) 849-3681
Business hours: Monday through Friday 5 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. (Pacific)
To obtain a UMP document in another format (such as Braille or audio), call UMP Customer Service.
UMP members: If you're living internationally and have questions about your benefits and coverage, you can use email, live chat or Skype to contact UMP Customer Service. You may also request to have a customer service representative call you at a scheduled time during normal business hours.
Centers of Excellence Program administered by Premera
Phone: 1 (855) 784-4563
Business hours: Monday through Friday 7 a.m. to 5 p.m. (Pacific)
Phone: 1 (844) 351-6853 TRS: 711
Business hours: 24 hours a day, 7 days a week
Washington State Rx Services
Online: Your pharmacy account
Phone: 1 (888) 361-1611
Business hours: Monday through Friday 7:30 a.m. to 5:30 p.m. (Pacific). Available outside these hours with limited services.
Postal Prescription Services (Mail-order pharmacy)
Online: Your PPS account
Phone: 1 (800) 552-6694
Fax (for providers only): 1 (800) 723-9023
Business hours: Monday through Friday 6 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m. (Pacific)
Ardon Health (Specialty drugs)
Phone: 1 (855) 425-4085
Fax (for providers only): 1 (855) 452-4096
Business hours: Monday through Friday 8 a.m. to 7 p.m. and Saturday 8 a.m. to 12 p.m. (Pacific)
Contact your personnel, payroll or benefits office.
You can also use the Office of Financial Management (OFM) MyPortal to update your address. However, name changes can be done only through your personnel, payroll, or benefits office.
For retirees and continuation coverage members:
Phone: 1 (800) 200-1004