Contact us - PEBB
 Medical benefits

UMP Customer Service
Phone: 1 (888) 849-3681
TRS: 711
Business hours: Monday through Friday 5 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. (Pacific)

To obtain a UMP document in another format (such as Braille or audio), call UMP Customer Service.

UMP members: If you're living internationally and have questions about your benefits and coverage, you can use email, live chat or Skype to contact UMP Customer Service. You may also request to have a customer service representative call you at a scheduled time during normal business hours.

Centers of Excellence Program administered by Premera
Phone: 1 (855) 784-4563
TRS: 711
Business hours: Monday through Friday 7 a.m. to 5 p.m. (Pacific)

 UMP Plus networks

Puget Sound High Value Network
Phone: 1 (855) 776-9503
Business hours: Monday through Friday 7 a.m. to 7 p.m. (Pacific)

UW Medicine Accountable Care Network
Phone:  1 (855) 520-9500 TRS: 711
Business hours: Monday through Friday 7 a.m. to 7 p.m. (Pacific)

  Health savings account

HealthEquity
Phone: 1 (844) 351-6853 TRS: 711
Business hours: 24 hours a day, 7 days a week

 Prescription drugs

Washington State Rx Services
Online: Your pharmacy account
Phone: 1 (888) 361-1611
TRS: 711
Business hours: 24 hours a day, 7 days a week

Postal Prescription Services (Mail-order pharmacy)
Online: Your PPS account
Phone: 1 (800) 552-6694
Fax (for providers only): 1 (800) 723-9023
Business hours: Monday through Friday 6 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m. (Pacific)

Ardon Health (Specialty drugs)
Phone: 1 (855) 425-4085
Fax (for providers only): 1 (855) 452-4096
Business hours: Monday through Friday 8 a.m. to 7 p.m. and Saturday 8 a.m. to 12 p.m. (Pacific)

 Medicare members

Online: Medicare; MyMedicare
Phone: 1 (800) MEDICARE (1-800-633-4227)
TTY: 1 (877) 486-2048

PEBB Program
Online: hca.wa.gov/pebb
Phone: 1 (800) 200-1004
TRS: 711
Business hours: Monday through Friday, 8 a.m. to 4:30 p.m. (Pacific)

 Eligibility and enrollment, address/name changes

For employees:
Contact your personnel, payroll or benefits office.

You can also use the Department of Personnel's Employee Self Service (ESS) to update your address. However, name changes can be done only through your personnel, payroll, or benefits office.

For retirees and continuation coverage members:
PEBB Program
Phone: 1 (800) 200-1004
TRS: 711

 Cancel your coverage

To cancel or waive your coverage, visit the PEBB Program website using these links: