Contact us - PEBB

Contact us

 Medical benefits

UMP Customer Service
Phone: 1 (888) 849-3681
TRS: 711
Business hours: Monday through Friday 5 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. (Pacific)
Chat Live: Sign in to your Regence account Monday through Friday 7 a.m. to 5 p.m. (Pacific) to access chat live.

To obtain a UMP document in another format (such as Braille or audio), call UMP Customer Service.

UMP members: If you are outside the U.S. and you have questions about your benefits and coverage, you can contact UMP Customer Service by signing into your Regence account and selecting chat live or email through the Message Center. You can also call using Skype. You may request to have a customer service representative call you at a scheduled time during normal business hours.

If you are outside the U.S. and need to find a local provider, make an appointment or be hospitalized, call Blue Cross Blue Shield Global® Core at 1-800-810-2583 or call collect at 1-804-673-1177, 24 hours a day, 7 days a week.

Centers of Excellence Program administered by Premera
Phone: 1 (855) 784-4563
TRS: 711
Business hours: Monday through Friday 7 a.m. to 5 p.m. (Pacific)

 UMP Plus networks

Puget Sound High Value Network
Phone: 1 (855) 776-9503
Business hours: Monday through Friday 7 a.m. to 7 p.m. (Pacific)

UW Medicine Accountable Care Network
Phone: 1 (855) 520-9500
TRS: 711
Business hours: Monday through Friday 7 a.m. to 7 p.m. (Pacific)

  Health savings account

HealthEquity
Phone: 1 (844) 351-6853
TRS: 711
Business hours: 24 hours, 7 days a week

 Vision benefits

Vision Service Plan
Online: Your vision account
Phone: 1 (844) 299-3041
Deaf, DeafBlind, Late Deafened and Hard of Hearing members call: 1-800-428-4833
Business hours: Monday through Friday 5 a.m. to 8 p.m. (Pacific). Saturday 7 a.m. to 8 p.m.; Sunday 7 a.m. to 7 p.m. (Pacific)
Calling from outside the US: Dial exit code of your country (typically 00) plus the country code (1 for USA), then the area code (916), then the seven-digit US local phone number 635-7373. Example: 001-916-635-7373

 Prescription drugs

Washington State Rx Services

Online: Your pharmacy account
Phone: 1 (888) 361-1611
TRS: 711
Business hours: Monday through Friday 7:30 a.m. to 5:30 p.m. (Pacific). Available outside these hours with limited services.

Postal Prescription Services (Network mail-order pharmacy)
Online: Your PPS account
Phone: 1 (800) 552-6694
Fax (for providers only): 1 (800) 723-9023
Business hours: Monday through Friday 6 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m. (Pacific)

Ardon Health (Network specialty pharmacy)
Phone: 1 (855) 425-4085
TRS: 711
Fax (for providers only): 1 (855) 425-4096
Business hours: Monday through Friday 8 a.m. to 7 p.m. and Saturday 8 a.m. to 12 p.m. (Pacific)

 Medicare

Online: Medicare or MyMedicare
Phone: 1 (800) MEDICARE (1-800-633-4227)
TTY: 1 (877) 486-2048

 Eligibility, enrollment, and address/name changes

Employees:
Contact your payroll or benefits office. You can also use the Office of Financial Management MyPortal to update your address. However, name changes can be done only through your payroll or benefits office.

Retirees and PEBB Continuation Coverage members:
Call the PEBB Program
Phone: 1 (800) 200-1004
TRS: 711
Business hours: Monday through Friday 8 a.m. to 4:30 p.m. (Pacific)

 Cancel your coverage

To cancel or waive your coverage, visit the PEBB Program website using these links: