UMP Customer Service
Phone: 1 (888) 849-3681
Business hours: Monday through Friday 5 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. (Pacific)
Chat Live: Sign in to your Regence account Monday through Friday 7 a.m. to 5 p.m. (Pacific) to access chat live.
To obtain a UMP document in another format (such as Braille or audio), call UMP Customer Service.
UMP members: If you are outside the U.S. and you have questions about your benefits and coverage, you can contact UMP Customer Service by signing into your Regence account and selecting chat live or email through the Message Center. You can also call using Skype. You may request to have a customer service representative call you at a scheduled time during normal business hours.
If you are outside the U.S. and need to find a local provider, make an appointment or be hospitalized, call Blue Cross Blue Shield Global® Core at 1-800-810-2583 or call collect at 1-804-673-1177, 24 hours a day, 7 days a week.
Centers of Excellence Program administered by Premera
Phone: 1 (855) 784-4563
Business hours: Monday through Friday 7 a.m. to 5 p.m. (Pacific)
Phone: 1 (844) 351-6853
Business hours: 24 hours, 7 days a week
Vision Service Plan
Online: Your vision account
Phone: 1 (844) 299-3041
Deaf, DeafBlind, Late Deafened and Hard of Hearing members call: 1-800-428-4833
Business hours: Monday through Friday 5 a.m. to 8 p.m. (Pacific). Saturday 7 a.m. to 8 p.m.; Sunday 7 a.m. to 7 p.m. (Pacific)
Calling from outside the US: Dial exit code of your country (typically 00) plus the country code (1 for USA), then the area code (916), then the seven-digit US local phone number 635-7373. Example: 001-916-635-7373
Online: Your pharmacy account
Phone: 1 (888) 361-1611
Business hours: Monday through Friday 7:30 a.m. to 5:30 p.m. (Pacific). Available outside these hours with limited services.
Postal Prescription Services (Network mail-order pharmacy)
Online: Your PPS account
Phone: 1 (800) 552-6694
Fax (for providers only): 1 (800) 723-9023
Business hours: Monday through Friday 6 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m. (Pacific)
Ardon Health (Network specialty pharmacy)
Phone: 1 (855) 425-4085
Fax (for providers only): 1 (855) 425-4096
Business hours: Monday through Friday 8 a.m. to 7 p.m. and Saturday 8 a.m. to 12 p.m. (Pacific)
Contact your payroll or benefits office. You can also use the Office of Financial Management MyPortal to update your address. However, name changes can be done only through your payroll or benefits office.
Retirees and PEBB Continuation Coverage members:
Call the PEBB Program
Phone: 1 (800) 200-1004
Business hours: Monday through Friday 8 a.m. to 4:30 p.m. (Pacific)