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Behavioral health conditions affect a person’s overall well-being, and when undetected or untreated, they can negatively impact a person’s quality of life and may interfere with proper management of co-occurring medical conditions.

May is Mental Health Awareness Month. You can help encourage awareness and destigmatize mental health issues by sharing resources with patients who may be coping with mental health challenges.

• Our Behavioral Health Toolkit provides support for PCPs and clinicians and trusted resources for members facing 12 common conditions and challenges. In the telehealth section of the toolkit, you’ll find a list of specialized, in-network virtual mental health and substance use disorder (SUD) providers our members can see without a referral. The toolkit also includes information about our care management programs and collaborative care.
• National Alliance on Mental Illness’s (NAMI’s) 2024 theme, Take the Moment, highlights its programs and resources for individuals and families. The campaign includes social media-ready graphics, encouraging participants to use the hashtags #TakeAMentalHealthMoment and #MentalHealthMonth as part of a community nurturing open dialogue and empathy.

This May, help your patients connect to behavioral health care and support in the way that works best for them.

5/2/2024

Beginning May 6, 2024, multi-factor authentication (MFA) will be required to access secure emails (e.g., agreement documents) delivered by MailGate. Providers will be prompted to enter either an email address or mobile phone number to receive the authentication code. Once the code is entered, providers will be able to access the secure email.

View the MailGate Multi-Factor Authentication (MFA) Guide.

5/1/2024

We are committed to providing our members access to high-quality care at the lowest price. We continue to educate our members about their care options to ensure that they are receiving the rigt care at the time in a setting that's clinically appropriate and most cost-effective.

We encourage you to remind your patients at every visit about their care options before they need sudden medical care to help them save time and money.

Convenient care options

• In-person care
  • Share your office hours with your patients, especially if you offer extended hours.
  • If your patient does not have a PCP, encourage them to use our Find a Doctor tool or call Customer Service at the phone number on the back of their member ID card for help finding an in-network provider.

• Virtual care

  • If you offer telehealth services, share information with your patients about how they can schedule a virtual appointment with you. Update your provider directory information to indicate whether you offer telehealth services.
  • Our members have access to in-network telehealth vendors and behavioral health providers.

• Urgent care

  • Remind patients to consider urgent care clinics for illnesses and injuries beyond the scope of virtual care, such as migraine; abdominal pain; sprains, strains and cuts; and severe cold and flu symptoms. Many urgent care clinics are conveniently located and more accessible than EDs, allowing members to save time and money.
• ED care
  • Remind patients to go to the ED if they are experiencing acute or life-threatening symptoms, such as chest pain, shortness of breath, signs of a possible stroke, uncontrollable bleeding, severe burns, head injuries (especially loss of consciousness) or seizures.

Regence is offering a limited number of free Center to Advance Palliative Care (CAPC) memberships for clinicians who work with patients with serious illness. CAPC’s organizational membership is one of the most cost-effective ways to standardize practice and improve care. CAPC tools, training and technical assistance provide your staff who work with patients with serious illness comprehensive resources necessary to perform at the highest level.

The CAPC membership will help you:

• Address gaps in care
• Start strengthening your palliative care program
• Train staff of all specialties and disciplines in communication, pain and symptom management, as well as other key skills

CAPC offers:

• A wide variety of free resources, but members get exclusive access to even more
• Clinical and operational online curriculum with free continuing education credits for all disciplines, including free ABIM Maintenance of Certification (MOC) points for physicians
• Access to webinars with leading experts in the field, and virtual office hours where you can consult with CAPC faculty
• Hundreds of ready-to-use tools, tutorials, case studies and monographs to draw from best practices in palliative care

Get your free CAPC membership by July 1

Join a vibrant network of health care professionals at more than 1,700 organizations that benefit from CAPC membership. Members include health systems, hospitals, hospices, home health agencies, medical groups, health plans and other organizations.

Send us an email with your organization name and the number of staff you would like to enroll by July 1, 2024. If we’re able to accommodate your enrollment request, a registration link will be emailed to you. Memberships are given on a first-come, first-served basis.

Learn more

Review this CAPC booklet: The Case for Improving Communication and Symptom Management Skills.

4/8/2024